It's a good idea to contact the MCAD Help Desk first - we can help confirm that you have a hardware issue and not a software issue. If your personal computer has hardware damage, you'll need to work directly with the Apple Store to have the computer repaired. MCAD doesn't pay for student laptop repairs. You can read more about insuring and caring for your student laptop and about your laptop's AppleCare warranty. When you receive a computer from MCAD as a first year student, that computer belongs to you just as if it were purchased from the Apple store and Apple provides its warranty, not MCAD. If you are a faculty or staff member with a loaner computer owned by MCAD, please work with the Help Desk to facilitate repairs and do not work with Apple directly. This article contains tips for if you're having a hardware issue with the student laptop you received from MCAD (or with any other personally-owned Apple computer) and you think you may need it repaired by Apple.
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